RefusalReasonImportItem

crm_idCrm Idrequired

Идентификатор соответствующей записи в подключённой внешней CRM, если есть.

nameNamerequired

Possible values: non-empty and <= 80 characters

movement_type object

anyOf

• SystemMovementType
• null

SystemMovementType

Kind of a technical, non-conversational lead stage movement. Used as a neutral signal through the movement pipeline; transformed into the agent's designated refusal reason (RefusalReason.movement_type) downstream. None = conversational.

The vocabulary of the refusal-reason layer. The dialogue position is coarser (SystemNodeKind): invalid_contact and blocked_contact are the failure_cause of a not_delivered movement, never a node of their own, because vendors differ in what they report and node actions must fire on the same occasion for every vendor.

Possible values: [ignore, total_ignore, not_sent, not_delivered, invalid_contact, blocked_contact, blacklisted_contact]

RefusalReasonImportItem

{
  "crm_id": "string",
  "name": "string",
  "movement_type": "ignore"
}