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CustomerReferenceRepointCounts

Per-record-type counts of what was moved onto the surviving customer.

identitiesIdentities

Identity keys (chat, CRM, and contact aliases) moved.

Default value: 0
leadsLeads

Leads moved.

Default value: 0
contactsContacts

Contacts moved.

Default value: 0
dialoguesDialogues

Dialogues moved. This is what gives the agent the combined conversation history.

Default value: 0
episode_summariesEpisode Summaries

Stored conversation summaries moved.

Default value: 0
CustomerReferenceRepointCounts
{
  "identities": 0,
  "leads": 0,
  "contacts": 0,
  "dialogues": 0,
  "episode_summaries": 0
}