CommunicationEpisodeSummaryContent

synopsisSynopsisrequired

Possible values: non-empty

customer_facts object[]

Array [

textTextrequired

Possible values: non-empty

source_message_idsinteger[]required

Possible values: >= 1

]

requests object[]

Array [

textTextrequired

Possible values: non-empty

source_message_idsinteger[]required

Possible values: >= 1

]

answered_questions object[]

Array [

textTextrequired

Possible values: non-empty

source_message_idsinteger[]required

Possible values: >= 1

]

unresolved_questions object[]

Array [

textTextrequired

Possible values: non-empty

source_message_idsinteger[]required

Possible values: >= 1

]

commitments object[]

Array [

partyPartyrequired

Possible values: [customer, company]

textTextrequired

Possible values: non-empty

statusStatusrequired

Possible values: [open, completed, cancelled]

due_at object

anyOf

• date-time
• null

date-time

source_message_idsinteger[]required

Possible values: >= 1

]

outcome object

anyOf

• CommunicationEpisodeEvidence
• null

textTextrequired

Possible values: non-empty

source_message_idsinteger[]required

Possible values: >= 1

recommended_next_action object

anyOf

• string
• null

string

CommunicationEpisodeSummaryContent

{
  "synopsis": "string",
  "customer_facts": [
    {
      "text": "string",
      "source_message_ids": [
        0
      ]
    }
  ],
  "requests": [
    {
      "text": "string",
      "source_message_ids": [
        0
      ]
    }
  ],
  "answered_questions": [
    {
      "text": "string",
      "source_message_ids": [
        0
      ]
    }
  ],
  "unresolved_questions": [
    {
      "text": "string",
      "source_message_ids": [
        0
      ]
    }
  ],
  "commitments": [
    {
      "party": "customer",
      "text": "string",
      "status": "open",
      "due_at": "2024-07-29T15:51:28.071Z",
      "source_message_ids": [
        0
      ]
    }
  ],
  "outcome": {
    "text": "string",
    "source_message_ids": [
      0
    ]
  },
  "recommended_next_action": "string"
}