Import refusal reasons from CRM

POST 
/v1/refusal-reasons/import-from-crm

Appends refusal reasons mapped 1:1 onto the loss reasons of a connected CRM, so a lead closed by the bot carries the same reason the CRM already uses. Each item is created, or returned unchanged when a reason with that key already exists; items whose external id is already mapped for this agent are skipped without failing the batch, making the call safe to repeat after the CRM gains new loss reasons. An item may also carry a movement_type, which designates that reason as the deterministic one for a technical, non-conversational close (expiry, undelivered message, unreachable contact) instead of leaving it to the classifier.

Request

Responses

201

Successful Response

422

Validation Error